Terms of Service

Sales & Delivery Terms

byCandor is run and owned by Candor AB, registered with the Swedish Chamber of Commerce with organization number 556710-4699, Hyllie Boulevard 10 B, 215 32 Malmö, Sweden.
You can contact byCandor on email address: info@bycandor.com.
These sales and delivery terms apply to the purchase of products on byCandor.com (sub domain byCandor.se) for delivery in Sweden.

Delivery
byCandor offers free delivery all over Sweden. Our estimated delivery times are between 2-5 working days. Please note that we require a phone number to coordinate your home delivery.


Delivery Schedule

  • All orders received between Wednesday 20:00 - Monday 20:00, will be shipped on Tuesday. To be home delivered on Tuesday.
  • All orders received between Monday 20:00 - Wednesday 20:00, will be shipped on Thursday. To be home delivered on Thursday.


Order and payment
byCandor is open 24 hours a day, so you can shop on our webstore at any time as per your convenience. However, we may temporarily close our webstore for maintenance purposes with notice available on the site. You can only buy products when the store is open and available.
byCandor allows for shopping by customers above 18 years of age. If you are not 18, you can still buy products if you have gotten consent from your parent or guardian and/or otherwise have the legal right to make a purchase.
We try to make shopping as user friendly as possible, just select the products (and it’s variant e.g. size, colour etc as applicable) you are interested to buy and add them to the "shopping cart". You can change the contents of the shopping cart up to the order date and you can check the contents of the basket at any time, as well as what the products cost. When you are ready to order, click on "Checkout" to manually enter your contact details. You must confirm your purchase by clicking on "Order and Pay". Then your order will proceed to byCandor and can no longer be changed.
You are required to provide the correct delivery address for the products and contact information. If the address you have submitted cannot be confirmed, byCandor reserves the right to hold the delivery and cancel the order. The minimum amount for a purchase on byCandor is 199 sek.
Receipt of order and order confirmation
Once you have ordered a product from us, you will receive a receipt by email that we have received your order. However, no binding purchase agreement is concluded until you have received a confirmation of purchase/sales receipt from us.


Discount code (coupons)

As per our marketing we regularly offer discount codes and other offers. These codes only apply for limited periods of time and may also have special terms. The codes may be limited so that they can only be used in conjunction with certain products, categories, brands or with a minimum purchase amount.

If you buy for less than the specified minimum amount, the difference will not be refunded. All discount codes that you want to use must be stated during purchase before you pay for the order. You will not be able to credit a forgotten discount code when your order has been made. It is only allowed to use one (1) discount code per order. The discount codes are not personal and can be used by anyone who has access to them. Coupon codes have no cash value and can not be redeemed against cash, balances or similar.

In the event of fraud, attempted fraud or in the event of suspicion of secondary activities in connection with redeeming discount codes, we are entitled to cancel the order using the discount code and we may permanently block your ability to shop at byCandor.


Cancellation & Returns
There are a few scenarios in which cancellation and return policy can be invoked as stated below-

  1. byCandor cancels the order
  2. Customer cancels the order before receiving the package
  3. Customer returns the order after receiving it
  4. Customer received the wrong product or damaged product


1. byCandor cancels the order
byCandor can cancel an order if it is not possible to deliver the ordered product. You will be notified if such a situation arises and any payment or reservation of the payment will be returned / canceled.

2. Customer cancels the order before receiving the package
You will have to pay the shipping costs for return if you cancel the order before receiving the products.

3. Customer received the wrong product or damaged product
If you have received a damaged product you must raise a complaint to us at info@bycandor.com within a "reasonable time" after receiving the order. In such a case after you have informed us and provided needed information (as mentioned below in Complain section) about the damage, the product needs to be returned to us for a reimbursement or are exchanging to the right product or undamaged product. In such a situation you will not be charged for the return.

4. Customer returns the order after receiving it

14 days for Return policy
When you shop at byCandor.com, you usually have 14 days to return the products, where you can inform us that you would like to return the product. The return policy is valid from the day you receive the product. If the deadline expires on Saturdays or other public holidays, the deadline is extended to the following weekday. After processing, you must manage the products such that it is possible to identify the products and their features.

Products can not be returned when the seal or tags have been broken, or if the product has evidence of use or any other damage.
To claim the return and reimbursement, you must clearly inform us within 14 days of receiving the product. Please use our default cancellation form contained in any package you receive from us. If you use this form, you do not need to inform us in any other way that you regret your purchase.
byCandor.com will deduct a sum of 80 SEK for return shipping. If you cancel your order, the products will be shipped back to us. In case you received a damaged product from us and would like to exchange to an undamaged product, no return cost for the damaged product will be deducted.
Damaged or missing original packaging may result in a decrease in the value, so to be sure to have your entire amount reimbursed, we recommend that all items be returned in original packaging.

When returning the products, ensure that they are properly packaged. You are responsible for the package/products until we get it. Save receipt from carrier and any tracking number.

IMPORTANT
You must send the products back within 14 days. Your reimbursement can only be processed after we have assessed the products and cause of return.

Documentation of your purchase and return form-
You must attach a copy of the order confirmation or other documentation of your purchase. Additionally, handling is facilitated if you attach a completed return form that is included in the package when you receive the products.

Refund
When we receive the product, we inspect it and then you get back the amount that you have paid to us at the time of purchase. The amount is always transferred using the same payment method used in the purchase. For example, if you have used a debit card, the amount is refunded to the card used for the purchase.
NOTE!
You may lose your purchase amount, in whole or in part. It happens if the value of the product has decreased due to
The product returned to byCandor has evidence of use
The product returned to byCandor has been damaged while you were responsible for the product
The product returned to byCandor has handled in any way unnecessary to access the product and it’s features.
The seals, tags etc of the product were handled irresponsibly.

Complaints
If you wish to make a complaint regarding your purchase, please contact info@bycandor.com. If we fail to find a satisfactory solution, you can, if the requirements for this are met, submit your complaint to the General Complaints Board. You can also visit the European Commission portal here. For accommodation in another EU country, this portal may be relevant. When a complaint is made, please enter our email address dispute@ByCandor.com.
In order for us to judge your complaint, we will ask you the following:
Send us a brief description of how the damage or defect has occurred. However, please note that you should contact our customer service as soon as you discover the defect.
To document the defect, send 4-5 images together with the description. The defect must be clearly visible on at least one of the images. In addition, make sure your pictures show the entire product, a front view and a rear view (for shoes there should be a picture on the sole).
Send the pictures via email to info@bycandor.com
Also note which order number the product had - or send with a copy of the order confirmation / receipt
Once we have received your photos, we will process your complaint as soon as possible.
If you have to return product (s) in connection with a complaint, ByCandor.com sends you a prepaid return label to be used. If you choose not to use the prepaid return label (and therefore pay the shipping costs), you should send the products on below-

Contact Details
Candor AB,
Surbrunnsgatan 3, 114 27 Stockholm
email: info@bycandor.com

Note: We will not receive or process personally delivered packages at this address

If the claim is warranted, we will naturally refund your reasonable shipping costs to return the product to us. If the complaint is not eligible, you will be responsible for all shipping costs (shipping to you and return).
Keep in mind that the product must always be shipped properly and that you receive a receipt on the shipment. You are responsible for the package / products themselves until we get it. Save the item's receipt and information about shipping costs and any tracking numbers.
NOTE: We do not accept any packages sent on demand or the like.
Personal data
To be able to shop at byCandor.com, you must at least inform:

  • Name
  • Address
  • Email address
  • Phone / mobile number

The above information is saved together with information about which products you have purchased for seven (7) years from the end of the fiscal year to which the information relates, see the Accounting Act (1999: 1078), and then delete the information.
If you have logged in to take advantage of self-service with us, your personal details and order information will not be deleted unless you ask.
The information is not provided or sold to third parties unless this happens in connection with any restructuring or full or partial sale of the business. Any disclosure at such an opportunity will be in accordance with the laws governing personal data at the time. As a customer you have the opportunity to gain access to our data concerning you and you can obtain extracts from this registration in accordance to the laws. If your have any questions regarding the processing of personal data you can contact us at info@bycandor.com.

Violation
If the customer abuses obligations under these terms of sale and delivery, byCandor reserves the right to terminate or limit the customer's use of byCandor website and other sub-domains, which means that no orders can be made. The following are considered to be material breaches.
The customer returns incorrect information regarding name, address, email address, telephone number
The customer harasses byCandor, our employees or our customers
byCandor also reserves the right to suspend or limit the customer's future use of the site byCandor.com or to charge the customer for any future return costs in case byCandor.com assesses that the customer has misused his account or returned products or shows a purchase behavior or free use right of return that causes or risks causing ByCandor costs, risks or liabilities that go beyond normal use.
When a question arises concerning any cancellation, restriction or charging of return shipping costs, ByCandor.com reserves the right to take account of past events and the particular circumstances of the present case in its application of the above provisions. ByCandor may choose to have transgression with events occurring and act in the way we think is most appropriate.

Applicable law and jurisdiction
Purchases of products on byCandor are subject to Swedish law. All disputes shall be settled in Swedish courts.
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