Refund Policy

Return and Cancellation Policy

According to Law (2005: 59) 2 chap. 10§ You always have 14 days of withdrawal. To claim a return or cancellation, you must clearly inform us within 14 days of receipt of the product. In such a case, when you want to return and cancel an order, please use our online form. After you have filled and submitted a return or cancellation form, we will contact you when we have received the products and the reimbursement is being processed. Please note that products can only be returned if they are received by us unharmed and the tags and packing is intact.



When we receive the product, we inspect it and then you get back the amount that you have paid to us at the time of purchase. The amount is always transferred using the same payment method used in the purchase. For example, if you have used a debit card, the amount is refunded to the card used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. It happens if the value of the product has decreased due to

  • The product returned to ByCandor has evidence of use
  • The product returned to ByCandor has been damaged while you were responsible for the product
  • The product returned to ByCandor has handled in any way unnecessary to access the product and it’s features. 
  • The seals, tags etc of the product were handled irresponsibly.