Cando’s Privacy Policy describes how Cando collects, uses, and shares your personal data. Please take a moment to familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have any questions.
At Cando, your privacy is of great importance to us. We understand that you entrust us with certain private information to help us provide various products and services. It is essential for us that you understand what personal information that we collect and why.
In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with this Privacy Policy. Rest assured that we will protect your privacy.
For clarity, we have users and sellers (both business and private users with access to certain seller features) that use different portions of our service but both adhere to this Privacy Policy.
Under no circumstances will Cando sell or share any personal information about you to or with any person or organization except:
(i) as authorized by you,
(ii) in connection with providing various products and/or services to you (the “Service(s)”),
(iii) to the extent you make any use of Cando’s mobile software application commonly referred to as “Cando app” or any other Cando mobile application (collectively the “Application“), or Cando’s website (“Website”),
(iv) to sellers with which Cando has a business relationship (our business users and private users with access to seller features),
(v) as may be required by law or court order, or
(vi) as otherwise set forth herein.
The Privacy Policy below describes the standards we live up to in handling information about you and any personal information you submit through the Website and/or the Application and sets out the various purposes for which we may process your personal data.
Cando operates a website located at www.cando.io and the Application through which users are given the opportunity to purchase fashion items from sellers (private and business users). The Cando service allows users to find, learn about and shop local secondhand and sustainably produced fashion items. On the Cando app users share tips, hacks and information about the growing field of sustainability to help and inspire others. Through our service we are creating a community of aware fashion shoppers who actively want to improve their purchase decisions in-line with their sustainability concerns to reduce their carbon emissions related to fashion and clothing.
Children are not eligible to use our Services and we ask that individuals under the age of sixteen do not submit any personal information to us or use the Services. Although visitors of all ages may navigate through the Websites or use our Application, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.
Other age restrictions may be set forth in Cando’s Terms of Use from time to time.
There are several areas on the Website and/or within the Application where you may be asked to enter both personal and non-personal information. For more detailed information on the personal information we collect, please see the sections below.
To use certain of Cando’s Services and/or to access the Application and the Website, you’ll need to provide certain personal information which may include, without limitation, your name, password, website, phone number and email address.
If a user connects to the Services and/or the Application using credentials from a third party application (e.g. Facebook, Google etc), the user will provide us with authentication information such as encrypted access credentials. We may also collect other information available on or through the user’s third party application account, including, for example, name, profile picture and email address.
When you use Cando’s Services and/or access the Application and the Website, we automatically collect certain technical information.
In order for Cando to ensure that we are providing the best possible consumer experience on the Website and within the Application, we collect and track certain user and customer information, such as IP address, general geographic location as indicated by the IP address, browser and/or mobile platform type, the web pages viewed on our websites, whether someone interacts with content available on our websites and how.
In addition, when you use the Application Cando automatically receives and records information on our server logs from your browser or mobile platform, including information regarding your mobile or browser device, IP address and location. Cando also automatically collects and uses additional information from users and customers such as Application and/or Website open date and time, idle time, and clicks and/or swipes within the Application and/or Website (together with time and order).
We may collect device-specific information, such as your hardware model, operating system version, unique device identifiers, language settings and mobile network information.
When you visit the Website, our Web server may send a cookie to your computer. This cookie stores a limited amount of information about your site visit and tracks aggregate information on how our site is being used, including session counts, navigation patterns, pages visited, etc. By using cookies we may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites and whether you interact with content available on our websites and how. If you choose to set your web browser to not accept cookies, Cando can’t guarantee that the Website will work as intended.
Cando may also utilize web logs to track aggregate information about how our site and/or the Application is being used. Web logs track anonymous user information, including the number of visitors to the Website, operating systems, IP address (if publicly available), and browser type. Unlike cookies, web logs are maintained only on Cando servers and do not store or place anything on the user’s computer.
If you come to the Cando Website or Application from an online advertisement, an anonymous identification number may be passed to the Website or Application. This information cannot be used to gather any personally identifiable information about you. It will only allow us to track the overall effectiveness of our online advertising, marketing and banner advertisement campaigns.
We may collect information about the Services that you use and how you use them. This information includes the following.
If you make a purchase through the Service, currently your credit or debit card information (such as card type) and other financial data will not be collected or stored by Cando. Cando works with a 3rd party payment processor. The partner payment processor generally provides us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, and your card’s type, expiration date, and certain digits of your card number. We are not responsible for any information stored or handled by the 3rd party payment processor.
You may have the option of completing an online survey at the Website or within the Application from time to time. Participation in surveys is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us in connection with any such survey.
You may contact Cando through the “Contact Us” feature for support issues or general inquiries. Participation in this area is completely voluntary and it is your choice whether or not you wish to disclose your personal information to us.
Cando may also collect information posted by users on social media sites for users that have opted to connect to or otherwise link Cando with social media accounts including Facebook, Google, Instagram and Twitter.
Cando may, from time to time, make various resources available to you at the Website or within the Application. At times we may collect personal information in connection with providing such services.
In order to improve the experience of our Services and to ensure that the Application meets the various needs and expectations of our users, we collect the following Supplementary User Data. You can opt out of sharing Supplementary User Data by logging in to your Application and following the steps listed in section 10c (Altering the information you submit) below.
When signing up for the Service you may choose to provide us with certain information regarding your interest, shopping habits, fashion preferences which will give you access to more enhanced functionality of the Services, including but not limited to personalized content, recommendations and features. Cando’s mission is to help users create more sustainable fashion shopping habits and reduce their carbon footprint. User entered preferences help the service recommend content, product, businesses that will help you achieve these goals.
When you use the Service or access the Application, we may collect and process information about your actual location (by using, for example, GPS or Bluetooth). We may also use various technologies to determine location, some of which may be made available through third party licensors. Providing us with your location information will give you access to more enhanced functionality of the Services, including but not limited to personalized content, recommendations and features.
When signing up for the Service you may choose to allow us to send you push notifications when there’s items available for purchase, when you receive an order, on receiving messages etc. When you allow us to send you push notifications we store a unique token associated with your device.
There are different legal grounds that we rely on to use your personal information as stated hereunder.
The use of your personal information described herein may be necessary to perform the agreement you have with us. For example, to give you access to the Application, the Website and the Services, to register and maintain your account, to enable payment services, to help with support issues and to make sure that your Application performs as intended or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve the Services and the content on our Website and the Application, to send you notifications about software updates or information about our Services or to use your personal information for administrative, fraud detection or legal purposes.
Cando uses the data we collect to provide you with the Application, the Website and the Services, which includes using data to improve and personalize your experience. We also use the data to communicate with you, for example, informing you about your account, new services, security and other types of updates.
We use data to provide, operate, support and improve the Application, the Website and the Services to ensure that sellers can sell fashion items to users as effortlessly as possible. Such data use also includes the handling of payment information for the purpose of being able to provide you with the Services. This processing is necessary for the performance of the agreement we have with you.
Supplementary User Data may also be used to give users access to customized, personalized, or localized content, recommendations, features, and advertising through the Application and the Services.
We use data to respond to customer enquiries, diagnose Application/Service problems and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
We continually use data for research purposes and to develop and improve our Services, including maintaining and improving the performance of the Application and the Services, developing and adding new features or capabilities. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
We use data to protect the security and safety of our users, customers, and the Application, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
In addition, Cando may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with Cando’s rights or property, other Website or Application users or anyone else that could be harmed by such activities. This processing is necessary to serve our legitimate interest.
We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication (including through the Application) to inform you about new features or services, security or software updates or invite you to take part in a survey. This processing is necessary to serve our legitimate interest.
We may also share certain aggregated data with other third parties for general marketing and demographic purposes; however, this data, when shared on an aggregated basis, does not include any of your personal information.
Cando does not and will not sell personal information about our users and sellers. We only disclose your data as described in this Privacy Policy.
We do not sell or share any personal information about you to or with any person or organization except
(i) as authorized by you,
(ii) in connection with providing various products and/or services to you (the “Service(s)”),
(iii) to the extent you make any use of Cando’s mobile software application commonly referred to as “Cando app” or any other Cando mobile application (collectively the “Application“), or Cando’s website (“Website”),
(iv) to sellers with which Cando has a business relationship (our business and private users with access to certain seller features),
(v) as may be required by law or court order, or
(vi) as otherwise set forth herein.
In particular, and not in limitation of the foregoing, information you as a user enter at the Website and/or Application;
(i) will be shared with the sellers or third party service providers with which Cando has entered into a business relationship in order to provide the Services,
(ii) may be shared with various third parties in connection with making available to you certain offers (which offers may be based on or related to your location at the time the offer is made available, unless you have opted out from receiving marketing information and/or Supplementary User Information).
In addition, Cando may disclose or otherwise use non-personal information gathered on the Website or within the Application to third parties on an aggregated basis.
Cando transfers, processes and stores information about its users and sellers on servers located in a number of countries. Information collected within the European Union and European Economic Area (“EEA”), for example, might be transferred to and processed by third parties located in a country outside of the EU/EEA. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred outside of the EU/EEA . For instance, by using the Standard Contractual Clauses as approved by the European Commission.
While no system is completely secure, Cando takes precautionary measures to help prevent personal information about you from loss, theft, misuse and unauthorized access.
Cando will retain your personal information for as long as we deem it necessary to enable you to use the Website, the Application, to provide the Services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business.
If you have a question about Cando’s security systems and specific retention period for certain types of personal information we process about you, please send an email to [email protected].
For clarity, you are entitled to terminate your Cando account at any time, at which point all information connected to your account will either be deleted or anonymized. However, binding legal requirements may require that we store certain information for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases.
You can always alter the information you have submitted when creating your Account by going to Settings in the Application. Cando may alter, modify or delete any information you submit to the Website or through the Application if we believe, in our sole discretion, it is necessary or desirable to do so.
You can opt out of receiving direct marketing communications from Cando by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your profile settings in the Application or on the Website or by contacting Cando. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, service interruptions, data breaches or other significant information about our Services.
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
Occasionally we may, in our discretion, make changes to our Privacy Policy, for example to reflect changes in the Services or regulatory requirements. When we update this Privacy Policy, we will revise the last update date.
If there are major changes to the Privacy Policy or in how Cando uses your personal information, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Privacy Policy to learn more how Cando is using and protecting your information.
We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Website or the Application may be disclosed to any potential or actual third party purchasers of such assets or equity and may be among the assets transferred.
Cando works hard on only allowing affiliated links on the service. But there might be times when the Website and/or Application may contain links to other websites or applications that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Website or Application (as applicable) and we are unable to control how the owners of the websites or applications you link to handle any information they gather about you, including their privacy practices and use of cookies.
This Privacy Policy applies only to the Website and Application and does not govern activities on linked websites or applications. We encourage you to review the privacy policy of any other website or application you visit, download or access to understand its owner’s practices on how it collects, uses and discloses your information.
If you have any questions about the use of your personal information, please send us an email to [email protected]
Unless otherwise stated, Candor AB is the data controller for personal data we collect through the Services subject to this Privacy Policy. Our address is Candor AB, Roslagsgatan 45, 113 54, Stockholm, Sweden.
Thanks for taking the time to learn about our Privacy Policy.
We hope you feel more comfortable using our services now.